NCL LONG TERM CONDITION LOCALLY COMMISSIONED SERVICE

We are improving the way we work with patients with long-term conditions

Patients living with certain long-term conditions will be encouraged to attend a Yearly Health Check. Long-term conditions are those that impact over a long period of time, such as diabetes and heart diseases.

 

Patients will receive personalised care and support from healthcare professionals from their general practice. This will cover things that patients say matter most to their health and wellbeing, from the best treatment for their condition, to wider things like employment, housing, and mental health.

 

Our goal is that by planning care together with care, patients will have the confidence to manage their health, reduce their risk of being admitted to hospital, and have a better quality of life.

 

Who is this for?

Initially, we will cover nine long-term conditions:

  • Cardiovascular disease (for example, strokes, health failure, ischaemic heart disease, and peripheral artery disease)
  • Diabetes
  • Hypertension (High blood pressure)
  • Hyperlipidaemia (High cholesterol)
  • Non-alcoholic fatty liver disease
  • Atrial fibrillation
  • Chronic kidney disease
  • Asthma
  • Chronic obstructive pulmonary disease.

 

In the future, we will look to expand this to cover more long-term conditions.

 

What can you expect?

If you have one of the long-term conditions listed above, you will be encouraged to have at least three check-ins per year. Each stage is described below for you:

 

 

  1. Attend your Check and Test Appointment

In your Check and Test Appointment, a health professional will carry out all the checks and tests you need to monitor and manage your long-term condition. You may be sent for a blood test and have other checks like a blood pressure check and weight check. We may discuss lifestyle factors such as smoking and exercise with you too.

 

If you need an interpreter, please let us know so we can arrange one for your appointment.

 

  1. Receive your test results and your Care Plan

After two to four weeks, you will receive your test results (by post, text, or email, however you prefer).

We will also send a blank document called a Care Plan.

 

A Care Plan is an agreement between you and your healthcare professional to help manage your health and support day to day. In your Care Plan, you can record things that are important to your health and wellbeing. This can include anything from your life, like employment, housing, or mental health.

 

A Care Plan covers:

  • What is important to you and the goals you have
  • How to get the most out of your medication
  • The care and support you need from others

 

A healthcare professional will review your Care Plan with you in your Discussion Appointment. You can start filling out your Care Plan before your appointment or you can fill it during your appointment.

 

  1. Attend your Discussion Appointment

You will then be invited to a Discussion Appointment with a healthcare professional. This may be another team member (such as a nurse, health care assistant, pharmacist, social prescriber link worker) who is best placed to support your care and can spend more time with you. This appointment will take around 30 minutes.

 

You can discuss your long-term conditions, test results, treatment, and anything else that is affecting your health, from housing to employment. Together we will look at what matters most to you and agree some goals. Your Care Plan will be updated with what has been agreed.

 

  1. Attend your Follow-Up Appointment

Three to six months later, you will be invited to a Follow-Up Appointment. This will last up to 15 minutes and is an opportunity to update your Care Plan with a healthcare professional, considering what is going well and where you may need more support. You may have more than one Follow-Up Appointment in a year.

 

Watch the short film below to see an example of a patient’s journey through the key stages of the process and help you understand what to expect from your Yearly Health Check.

 

With subtitles – https://youtu.be/2uNlBbuHflY

 

Without subtitles – https://youtu.be/FhTbMDLpMQ0

 

How will I be contacted if this is for me?

We will contact you via text, phone call, or letter to organise your appointments. We will contact patients over the year so please do not worry if you do not hear from us right away. If you are concerned or have questions, please contact us.

 

Chronic Disease Management

Practice Nurses are available for the following:

Chronic Disease Management

  • Asthma
  • COPD
  • Coronary Heart Disease
  • Diabetes
  • Hypertension

Minor Ailments Scheme

We offer this service to our patients whereby for conditions like sore throat, cough, diarrhoea, hay fever etc. they can have direct access to a Pharmacist and do not have to wait for a GP appointment. Medicines are free if you are exempt from prescription charges. The pharmacists can also give advice on the medicines you are taking.

Please ask at reception for more details.

Immunisations

Seasonal Influenza Vaccination

Seasonal flu is a highly infectious illness caused by a flu virus.

The virus infects your lungs and upper airways, causing a sudden high temperature and general aches and pains.

You could also lose your appetite, feel nauseous and have a dry cough. Symptoms can last for up to a week.

These clinics covers patient from 6 months and over who are eligible for a flu vaccination. Eligibility can be check by contacting the reception staff.

Flu Clinic Eligibility

If you are eligible for  flu jab, please book an appointment with our Practice Nurse.

  • over 65 years of age 
  • pregnant 
  • or have: 
    • a serious heart or chest complaint, including asthma 
    • serious kidney disease 
    • diabetes 
    • lowered immunity due to disease or treatment such as steroid medication or cancer treatment 
    • if you have ever had a stroke

Reception staff will check your eligibility for flu jab and offer you an appointment

Childhood and Pre-School Immunisation

Childhood and Pre-school immunisation sessions are undertaken by our practice nurses. Children are invited to attend following the national schedule for childhood immunisation if you have any queries please call one of our practice nurses.

For comprehensive, up-to-date and accurate information on vaccines, disease and immunisation in the UK please use the following link  NHS Choices – Immunisation.

Non-NHS Services

Some services provided are not covered under our contract with the NHS and therefore attract charges. Examples include the following:

  • Medicals for pre-employment, sports and driving requirements (HGV, PSV etc.)
  • Insurance claim forms
  • Private sick notes
  • Vaccination certificates

The fees charged are based on the British Medical Association (BMA) suggested scales and our reception staff will be happy to advise you about them along with appointment availability.

Admin Fees for Non-NHS Services

Please click on the link below to check for the charges for Non-NHS services or letters requests.

Travel Vaccinations

If you require any vaccinations relating to foreign travel you need to contact the surgery for your travel vaccination process. On your appointment Practice Nurse will discuss your travel arrangements this will include which countries and areas within countries that you are visiting to determine what vaccinations are required.

There is further information about countries and vaccinations required on the links below

It is important to contact the surgery for the travel vaccination process as early as possible – at least 6 weeks before you travel – please submit your filled travel vaccination questionnaire to the reception desk and they will advise you appropriately.


Travel Health Questionnaire

To help us offer the appropriate advice, please fill out the travel questionnaire form and bring with you to see the nurse.


Travelling in Europe

If you are travelling to Europe the EU has published useful information for travellers on the European website.

Non-urgent advice: Please note

Travel vaccines can be arranged at the surgery. If you are planning to go abroad it is your responsibility to ensure you have had the appropriate vaccination. Please book 4-6 weeks in advance.

Tests, Results & X-Ray

Test Results

Please call after 2pm to enquire about your test results as our reception staff will have more time to

deal with your request.Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.

When you take your test you will be told how long it will be before the results are returned to the practice.

If the results require urgent attention, you will be notified. A member of our administrative team will be able to tell you either that your results are normal or that the doctor will discuss them with you at your next routine visit. Occasionally, you may be asked to phone your GP after surgery to discuss your results.

Administrative staff do not have access to further information and are not qualified to give medical advice. If you are worried, please speak to your doctor.

Please be aware that reception staff are required to open confidential letters to assess their urgency

Blood Tests

A blood test is when a sample of blood is taken for testing in a laboratory. Blood tests have a wide range of uses and are one of the most common types of medical test. For example, a blood test can be used to:

  • assess your general state of health
    • confirm the presence of a bacterial or viral infection
    • see how well certain organs, such as the liver and kidneys, are functioning

A blood test usually involves the phlebotomist taking a blood sample from a blood vessel in your arm. and the usual place for a sample is the inside of the elbow or wrist, where the veins are relatively close to the surface. Blood samples from children are most commonly taken from the back of the hand. The child’s hand will be anaesthetised (numbed) with a special cream before the sample is taken.

You can find out more about blood tests, their purpose and the way they are performed on the NHS Choices website.

X-Ray

An X-ray is a widely used diagnostic test to examine the inside of the body. X-rays are a very effective way of detecting problems with bones, such as fractures. They can also often identify problems with soft tissue, such as pneumonia or breast cancer.

If you have a X-ray, you will be asked to lie on a table or stand against a surface so that the part of your body being X-rayed is between the X-ray tube and the photographic plate.

An X-ray is usually carried out by a radiographer, a healthcare professional who specialises in using imaging technology, such as X-rays and ultrasound scanners.

You can find out more about x-ray tests, how they are performed, their function and the risks by visiting the NHS Choices website.