Appointments

Consultations are by appointment with both doctors and nurses and can be booked over the telephone or in person at reception during opening hours. We aim to provide a routine appointment within 48 hours, 7 days and 4 weeks in advance.

However emergency appointments are always available. Patients can phone the surgery from 08:00 every morning to make an appointment. There are urgent appointments available in the morning and afternoon. We also offer telephone appointments with the doctors on all days. Patients can pre-book an appointment up to 4 weeks ahead. The surgery also has online access to book appointment online.

You can also book GP and nurse appointments 6.30-8.00pm Monday-Friday and 8.00am-8.00pm at weekends at the following Hub centres: 

Evergreen Primary Care Centre, 1 Smythe Close, Edmonton N9 0TW

Carlton House Surgery, 28 Tenniswood Road, Enfield EN1 3LL

The Woodberry Practice, 1 Woodberry Avenue, Winchmore Hill N21 3LE

You can book an appointment at Reception or call directly on 03000 333 666 during Hub opening hours

Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with Dressings, Holiday Vaccinations, Children’s Vaccinations, General Health Advice, Cervical Smears, Family Planning and Annual reviews for patients with Asthma, COPD and Diabetes. Ring the surgery for an appointment.

Interpreter

If you require an Interpreter we will arrange one for you. Patients are advised that children will not be allowed to interpret for their parents.                    

Telephone Advice

If you need to speak to a doctor please call and request a telephone consultation.  The doctor will respond to calls after surgery.

Minor Ailments Scheme

We offer this service to our patients whereby for conditions like sore throat, cough, diarrhoea, hay fever etc. they can have direct access to a Pharmacist and do not have to wait for a GP appointment. Medicines are free if you are exempt from prescription charges. The pharmacists can also give advice on the medicines you are taking. Please ask at reception for more details.

Translation Services

We use a telephone translation service, Language Line.  This is an independent translating service and is available to use for all consultations and administrative enquiries.  If you need an interpreter please tell the receptionist when booking your appointment.

Interpretation Services

The practice provides an interpreting service to our patients who specialise in Bristish Sign Language (BSL) interpreting. It is important that you let the staff know as soon as possible before your appointment, in order for the service to be booked in advanced.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Chaperone Policy

As a practice we are committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed and the safety of everyone is of paramount importance - if you would like to see a copy of our chaperone policy or have any questions or comments regarding this please ask to speak to the practice manager

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